Frequently Asked Questions
Everything you need to know about our premium cleaning experiences.
How does the booking process work?
Use the reservation portal to choose a service, property size, and preferred time. You will receive a confirmation with the details of your appointment. For bespoke requests, contact us directly.
Do I need to be present during the service?
No. Many clients provide entry instructions or concierge coordination. We treat discretion and security as non-negotiable. If you prefer to be on site, we are happy to align with your schedule.
What areas does MAISONCLEAR currently cover?
Coverage depends on your region and team availability. Use the contact form or WhatsApp concierge to confirm service for your address before booking.
Are your cleaning products eco-friendly?
Yes. We prioritize botanical and low-VOC formulations suitable for fine surfaces and occupied homes. See our sustainability page for more on our approach.
How do I cancel or reschedule a booking?
Reply to your confirmation email or reach the concierge by phone or contact form. We will confirm a new time or process a cancellation according to your agreement.
Still have questions?
Our concierge team can help with scheduling, pricing, and bespoke requirements.
Contact Support